Where is my order?
You can track your order with tracking Id which will be shared to you on your contact no.
What is the estimated delivery time?
- Merchandise like Mugs, Stickers, Keychains, Magnets and Flasks are shipped in 1 working day and delivered in the next 4/5 days.
- Apparel orders are shipped in 3/4 working days and are delivered in the next 4/5 days.
Can I get my orders delivered at a specific time?
Please coordinate with the courier executive delivering your order to see if this is possible. Delivering at a specific time may not always be an option from courier services due to their schedules.
What are the shipping charges?
A flat shipping fee of INR 75 is charged on all shipments in India. Free shipping is applicable on purchase of 499/- & above. You will also be notified, on the Cart page, of the minimum order value above which you can get free shipping.
Can I pay by Cash on delivery (COD) of my order?
We currently don’t provide a COD option for orders. We do accept most international credit cards like VISA, MASTER etc. Also accept payments via Paytm or Google pay on request.
Do you deliver internationally?
Unfortunately, we only deliver within India but for special requests you can connect us at email@example.com or what’s app on +91-7840988631.
What is return & exchange policy?
We at Muddy Patch offer you a quality product of your choice. However, if you are not happy with the received product for any reason, you can return it. Items will have to be in new condition and returned in their original packaging within 15 days of delivery. We will either replace it with another design or size, or offer credit on a future purchase.
If you have any further questions about the return/exchange policy then please contact us at firstname.lastname@example.org.
Who bears the delivery charges of the items returned?
If the product was returned due to any sort of product damage, defective or the wrong product was received from what was ordered, then Muddy Patch will bear the delivery charges else for any other reason delivery charges will have to be borne by the customer.
Bulk Orders and Business Inquiry.
Please email the details of the order you wish to place to email@example.com or what’s app on +91-7840988631 with the subject line “Bulk Order”.
How do I opt for a franchise with Muddy Patch?
We currently do not provide this option.